Job offer
Software Application Support Engineer
Problem-solver. Troubleshooter. Customer champion.
At Sweet Mustard, we build digital products and software that are made to last. And that includes how we support and maintain them.
As a software application support engineer, you'll play a key role in maintaining and improving the solutions we deliver. From incident resolution to feature delivery, you'll work closely with clients, architects and service teams to keep everything running smoothly behind the scenes. You'll be the link between our technology and our long-term customer relationships.
What you'll do
- Resolve complex technical issues (level 2 and 3 support)
- Troubleshoot across a wide variety of systems: backend, frontend, mobile and cloud
- Dive into unfamiliar codebases and figure things out quickly
- Set up and improve monitoring and alerting systems
- Document fixes, systems, and processes in a clear and practical way
- Support continuous improvement of our support model and tooling
- Help clients make the right decisions through your technical insight and communication
What we’re looking for
- 3+ years of experience as a developer or support engineer
- Comfortable working across different tech stacks and frameworks
- Proactive and adaptable when facing unfamiliar tools or code
- Confident in debugging and supporting systems you didn’t build
- Eager to learn quickly and pick up new technical skills
- Experience or interest in automated infrastructure (e.g. Terraform)
- A customer-first mindset and strong communication skills
- Excited to help shape our growing managed services offering
Not ticking every box? That’s okay. We’re looking for potential, not perfection.
What you can expect from us
- A competitive salary and the chance to keep growing in your role
- Flexible working hours and the freedom to work from home part of the week
- Impactful projects, built with modern tech and a great team
- A supportive, ambitious community where we learn from each other
- A modern office in the heart of Kortrijk (great views, even better colleagues and free sandwiches, sometimes even with sweet mustard)
Ready to join us?
Apply now and become part of our inspiring talent community here in Kortrijk.
Let’s build better digital, together.
How we work
at Sweet Mustard
From Strategy to Development, From Discovery to Growth.
Our service offering reads like a book. We start from the beginning, identify the key players in the story, build the story and ensure a happy ending. Discover the full process.
Discovery and Strategy
In a first stage, we map out all the challenges, needs and requirements related to the business processes. The best way to identify the most appropriate solution to the business problem. Straight to a solid and adequate digital strategy.
Software Development
Together we determine the ideal setup for building the solution. We put together a multidisciplinary and above all complementary team with the necessary skills for a successful delivery. In co-creation we deploy the solution in a way continuous value is guaranteed.
Digital Growth
We help grow businesses by applying reliable best practices, design, and development methods within organizations. Furthermore, we provide the company with training and inspiration sessions, empowering the organization to confidently tackle future challenges and further scale its IT landscape.
Are you ready to help businesses and organizations thrive with tailored digital solutions? Join our team today and be part of the journey!
